In addition to just communicating through writing, assistants should have great verbal communication skills too. This can be seen through verbally interacting with people in the surrounding environment to ensure everyone is on the same page, and it can also be seen when the assistant is making telephone calls. This plays an even more important role when customer care is part of the job description. You will have to give exact answers quickly and provide questions which extract the relevant information you need to help your employer or the customer in the most efficient way possible. These skills can be built on, but some people are naturally adept at this part of the job. Admin Assistant training courses are available across the country. Here is a great article in the Independent on Administration Courses in London.
People skills are more a way of life than a mask you put on at work, as you will be required to work alongside individuals as well as teams. Team-working will always help the job get done faster and provide a career boost, plus you can’t really be effective if you’re only an average communicator. You can build your skills in this area through practice alone, getting to know what to say, when to say it and how to say it. Stress may be a factor in a high-pressure office, so ensure that you’re able to keep cool and collected when important aspects of a company are on your shoulders.
The two above headings, computer skills and communication, are all you really need to get going in the world of admin, and there’s intertwined so much that you’ll need both to do your job effectively. The skills are in fact related to one another closely, and being confident in both will make you the best administrative assistant you can be.